Privacy & Cookie Policy

At Aurevia Care Pte. Ltd. (“Aurevia Care”, “we”, “us” or “our”), we are committed to safeguarding your privacy and protecting the confidentiality of your personal information. This Privacy & Cookie Policy explains how we collect, use, disclose and protect your Personal Data when you access our website, engage our services or interact with us.

By accessing our website or providing your Personal Data to us, you acknowledge that you have read and understood this Policy and consent to the collection, use and disclosure of your Personal Data in accordance with the Singapore Personal Data Protection Act 2012 (“PDPA”).

Collection of Personal Data

“Personal Data” refers to information that can identify you as an individual. Depending on the nature of your interaction with Aurevia Care, we may collect information including but not limited to:

• Full name
• NRIC, passport or identification details
• Residential or mailing address
• Telephone number
• Email address
• Date of birth
• Medical and healthcare-related information
• Payment and billing details
• Employment-related information
• Emergency contact information
• Technical and device information when using our website

We collect Personal Data only where necessary for the provision of our services, including private nursing care, healthcare coordination, customer support, recruitment, administration and compliance with applicable laws and regulations.

When you browse our website, you generally do so anonymously unless you voluntarily provide information through forms, enquiries, bookings or subscriptions.

Consent

By using our website, submitting information to us or engaging our services, you consent to Aurevia Care collecting, using, storing and disclosing your Personal Data for purposes reasonably required in connection with our healthcare and support services.

Your consent extends to disclosure of relevant Personal Data to:

• healthcare professionals and care providers involved in your care;
• affiliated service partners;
• payment processors;
• insurers;
• regulatory authorities where required by law; and
• service providers supporting our operations.

This Policy supplements and does not replace any other consents you may previously have provided to Aurevia Care.

Use of Cookies

Our website may use cookies and similar technologies to enhance your browsing experience and improve website functionality.

Cookies are small text files stored on your device that may collect information such as:

• browser type;
• IP address;
• operating system;
• browsing activity; and
• website usage patterns.

These technologies help us:

• improve website performance;
• personalise user experience;
• analyse website traffic; and
• optimise our services.

You may adjust your browser settings to disable cookies or notify you when cookies are being used. However, disabling cookies may affect certain website functions and user experience.

Third-Party Websites

Our website may contain links to external websites operated by third parties. These websites are independent of Aurevia Care, and we are not responsible for their content, privacy practices or security measures.

The inclusion of any third-party link does not imply endorsement or affiliation.

Where you provide us with Personal Data relating to another individual, you confirm that you have obtained the necessary consent from that individual for such disclosure and use.

Protection of Personal Data

Aurevia Care takes reasonable administrative, technical and physical measures to protect your Personal Data against unauthorised access, misuse, disclosure, alteration or loss.

Our safeguards include:

• restricted access to Personal Data on a need-to-know basis;
• secure electronic storage systems;
• confidentiality obligations for employees and service providers;
• regular data retention reviews;
• secure disposal and destruction of records no longer required; and
• internal procedures designed to maintain data integrity and security.

While we strive to protect your information, no transmission or storage system can be guaranteed to be completely secure. Aurevia Care shall not be liable for any unauthorised access, loss or misuse beyond our reasonable control.

Retention of Personal Data

We retain Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required under applicable laws, healthcare regulations and business obligations.

When Personal Data is no longer required, we will securely delete, anonymise or dispose of it in accordance with our internal policies and legal obligations.

Updates to This Policy

Aurevia Care may revise or update this Privacy & Cookie Policy from time to time to reflect changes in legal requirements, technology or our business practices.

Any updates will be published on this page without prior notice. Continued use of our website or services after such updates constitutes acceptance of the revised Policy.

In the event of any inconsistency between translated versions of this Policy, the English version shall prevail.

Contact Us

If you wish to:

• withdraw your consent;
• access or correct your Personal Data;
• make a privacy-related enquiry; or
• submit a complaint regarding the handling of your Personal Data,

please contact us in writing at:

privacy@aureviacare.com
Subject: Personal Data Protection Enquiry

We will endeavour to respond within thirty (30) business days or otherwise inform you of the estimated timeframe required.

Where your Personal Data was provided to us by a third party, you may wish to contact that organisation or individual directly regarding your request.

Governing Law

This Privacy & Cookie Policy shall be governed by and construed in accordance with the laws of Singapore.